Scodigo, Inc.

I have distributed a runtime and one client can't seem to get the plugin to work. FileMaker keeps crashing when she initially opens the runtime and the plugin attempts to register.

I had her manually download the plugin today (so it is up-to-date) and replace it, still "beach balls" and then crashes.

The strange thing is that she is on an Intel Mac, yet FileMaker Get (SystemPlatform) = -1 which means she is on a PPC. I googled for this error, but didn't find any information.

We tried deleting the Intel plugin and trying the PPC version; no crash this time but the plugin doesn't function.

Here is her hardware system profile:

Model Name: MacBook
Model Identifier: MacBook3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 1 GB
Bus Speed: 800 MHz
Boot ROM Version: MB31.008E.B01
SMC Version (system): 1.24f2
Serial Number (system): W8744EMFZ62
Hardware UUID: 3B619D0B-7A00-5CD1-B5AC-F58ADBAAEE24
Sudden Motion Sensor:
State: Enabled

Thanks,
Bill